MIO TV IS RIDICULOUS!!!

My father recently have someone configure the Mio tv and it was last saturday so the first time it was ok because of the speedtouch. it was on. then later my brother wants to change my com to a new CPU so he took out the speedtouch and changed it to D-LINK then the mio or meow tv which my parents called can't work alredy
so monday my job is to call the MIO people u and ask them how to do it caus my father is working and mother doen't know a freaking thing bout MIO...yeah right like I know how to configure it too. So pathetic lo. the staff keep teaching me how to do it and I can't do it!!!
Today I called them again and I was like forgat it, I can't do it, ask someone to assist but the person was like changing the subject and returning to how to configure it and I was fucked real bad. Like hell how to do??? the second time was much better, the staff actually helped me get someone to assist me so okay. What a stupid device I thought the channels we had were enough alredy. I called the fucking mio so many times alredy uts like I'm a celebrity there! finally. I'm study a computer course...not a TV course ya know

-please comment-(I don even know how you will comment on this)